Voice ordering is only as accurate as the menu behind it. Fire It treats your menu as the source of truth — every item, modifier, alias, and rule.
Restaurant menu voice ordering translates a caller's spoken order into a structured ticket bound to your live menu. Fire It supports item aliases, required and optional modifier groups, min/max selections, quantity caps, upsells, and sold-out state.
Your callers say "pep-ni," not "pepperoni." They say "half onion," not "whole pizza, left side, onion." Fire It's menu supports aliases per item and per modifier so the agent understands local vocabulary without prompting the model into new behaviors.
The kitchen ticket, the price, and the transcript all agree because they come from the same schema. Free-text drift is where mispriced orders come from.
If your menu is set up in a POS today but you're not sure whether it's ready for voice ordering, run our menu voice-readiness checklist. It surfaces items that don't have aliases, required groups that would loop forever, and modifier caps that would trap a caller.
The single highest-leverage hour of menu setup is filling out the alias sheet. Every top-fifty item should have at least one spoken alias, and every abbreviated modifier should have the shorthand your neighborhood actually uses. Fire It ships with an alias editor and reasonable defaults, but the local vocabulary is yours to add. A shop that skips this step often blames the AI for mishearing 'pep' as 'peppers' when the fix was a two-word alias entry.
A required modifier group with no ceiling loops the caller forever. An optional group with a required minimum contradicts itself and traps the schema. Fire It's menu editor enforces the difference at import time, so bad configurations are caught before the agent ever hits the phones. That's unglamorous, but it's why the voice flow feels the same on call one and call one thousand — the shape of the schema doesn't drift.
The sold-out feature is table stakes. The workflow is what actually matters: who on your team marks an item 86'd, how quickly they do it, and whether that habit survives the sixth caller of the rush. Fire It exposes the sold-out toggle in a single-tap place, and the change syncs to the agent within seconds. Beyond that, the operational discipline is a management job — nobody wants to be the vendor that took your money and blamed the sold-out list.
The single biggest predictor of a smooth voice-ordering launch is a one-hour menu review with the person who actually built the POS menu. Fire It's importer will surface structural problems — orphan modifier groups, size options wired to the wrong item, prices that disagree with the printed menu — but the human step is deciding what to do about them. Some shops fix the POS side; some prefer to override in the Fire It menu editor. Either is fine, but making the choice explicitly beats letting the two systems drift. The /resources/tools/menu-voice-readiness-checklist walks a manager through the review in about fifty minutes. If the checklist surfaces more than three structural problems, delay the pilot by a week and fix them first — a launched voice agent on a shaky menu produces exactly the kind of bad-first-impression transcripts that poison the internal narrative about whether AI works.
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