Capability
Voice layer
Real-time speech in and out via Fire It Voice, with per-location configuration for pacing, disclosure, and transfer targets.
Feature / AI phone ordering
The AI answers the phone. The server owns the order.
Fire It's ordering flow separates the voice from the truth. The model captures intent. The server enforces the menu, calculates the price, and decides when 'confirmed' is honest.
Capability
Structured capture
Items, modifiers, sizes, quantities, and placement (whole / left / right) captured as fields — not free-text notes.
Capability
Authoritative pricing
The server computes totals against your live menu. Neither the model nor the browser is trusted to price.
Capability
Honest confirmation
The agent uses 'let me repeat back' during, and only says 'you're all set' after the authoritative order state is recorded.
Capability
POS or queue
Certified POS integrations receive orders directly. When integration isn't available, orders land in the Fire It internal queue.
Capability
Full transcript
Every call gets a transcript, structured events, and a plain-English summary in the dashboard for QA and support.
How the call goes
End-to-end workflow
- 01Listen
The agent transcribes and understands the caller's intent in real time.
- 02Enforce
Menu, modifier caps, sold-outs, and required groups enforced against your live configuration.
- 03Price
Totals computed authoritatively server-side, then read back to the caller.
- 04Confirm & route
Order state moves through a finite state machine; only then does the caller hear 'you're all set'.
Good fit if
Where Fire It actually helps
- You want callers to reach a competent phone agent every time.
- You want structured tickets, not paraphrased notes.
- You want operational visibility — transcripts, states, summaries — for every call.
- You want a POS-safe fallback when integrations are unavailable.
Honest limits
What we don't claim
- We don't promise perfect accuracy on any single call.
- Live POS write-through requires a certified integration for your specific system.
- Payment on the phone requires a payment integration configured per location.
Keep going
Related on Fire It
Frequently asked
Common questions about AI phone ordering
- Fire It Voice is the neutral name for the voice layer that answers your phone. It is not a chatbot bolted onto a headset — it's a full stack: real-time voice, structured menu, authoritative server-side pricing, and clean handoff to your kitchen or POS.