A phone system that actually knows the menu.
Fire It is not a chatbot in a headset. It's a full ordering stack — voice, structured menu, authoritative pricing, and a real fallback when your POS goes dark.
Five calls at once. Fewer missed.
During the Friday 6:47pm crush your one line-cook-slash-cashier can only hold one receiver. Fire It is built to pick up ringing lines in parallel and book each order into your queue while the caller is still ordering breadsticks — reducing rollover and missed calls during peak volume.
- ▸ Handles concurrent calls in parallel — reduces rollover and voicemail during peak volume.
- ▸ Understands accents, cross-talk, corrections, and long menus.
- ▸ Escalates to a human transfer when the caller asks.
Pepperoni on the left, olives on the right, extra cheese whole.
Fire It models the way pizza actually gets ordered. Every modifier has a placement — whole, left, right — a full price, and a configurable half price. Required groups block the order until the caller answers.
The whole platform. No feature-flag scavenger hunt.
The browser and the voice model never compute totals. Line totals, halves, taxes, and pickup fees are priced on Fire It's servers against your live menu. What the caller hears is what the POS gets.
Fire It never quotes an item you can't make right now, and it respects service hours + holiday overrides.
A real fallback when POS is offline. Orders land in the Fire It dashboard — acknowledge, mark ready, complete.
Missed-order alerts, POS health incidents, SMS/email receipts (beta), pickup-time reminders. Every notification points at a real action.
Every call is transcribed and (with disclosure) recorded, so you can audit tone, resolve disputes, and coach the agent.
One toggle. The line stops taking orders and rolls to your voicemail or transfer number. Owners and platform staff can hit it.
What we ship vs. what other AI phone tools quietly don't.
| Capability | Fire It | Generic AI receptionist |
|---|---|---|
| Structured menu + halves + required groups | Yes | Free-text notes |
| Server-side authoritative pricing | Yes | LLM guesses |
| Internal queue fallback when POS is down | Yes | Order lost |
| Tenant-scoped RLS + audit log | Yes | Shared inbox |
| Emergency pause + role-based access | Yes | Support ticket |
| Predictable monthly pricing (no per-call) | Yes, published tiers | Per-minute + surprises |
Fire It never claims perfect accuracy. Every confirmed order requires authoritative acknowledgment before we tell the caller "you're all set."
Go deeper on any capability.
- AI phone ordering
Voice, structured capture, authoritative pricing, and honest confirmation semantics.
- Multilingual phone agent
Configurable per location and per number. No language claims we haven't validated.
- Phone-order accuracy
Structural safeguards: server-side pricing, modifier caps, sold-outs, transcripts.
- Concurrent call handling
Designed capacity with soft and hard caps that protect your kitchen.