A polite phone
host, on every line.
Fire It answers the room phone when your host stand can't. It captures pickup orders, quotes realistic waits, and hands reservations to a real human — never fakes them.
Every caller finds the right destination.
Fire It handles what a host stand actually gets asked: hours, pickup, current wait, directions. When a caller asks for something you'd rather a human handle — a reservation, an event inquiry, a comping question — the agent transfers cleanly to the destination you configured for that intent.
- Hours / directionsAI answers from your live settings
- Pickup orderAI captures the order structured, quotes realistic ETA
- Current waitAI reads back your published waitlist number
- ReservationTransfer to your reservation system or a human
- Event inquiryVoicemail → SMS → assigned to a manager
- Live complaintTransfer to on-shift manager
End-to-end workflow
- 01Detect intent
The agent classifies the call — pickup, info, reservation, complaint — from the first sentence.
- 02Serve or transfer
Pickup and info are handled directly. Reservations and sensitive calls transfer to the destination you set.
- 03Quote honestly
Wait times and pickup windows come from your live queue depth, not a static guess.
- 04Log everything
Every call, transfer, and order lands in the dashboard with a transcript and a summary.
Where Fire It actually helps
- Your host stand loses time to phone traffic during service.
- You want a consistent, polite front door for calls after hours.
- You take a meaningful share of pickup orders by phone.
- You want clean logs of every information call and transfer.
What we don't claim
- Fire It does not directly write to reservation systems.
- Split checks depend on your POS's capabilities at pickup.
- Waitlist writes require an integration certified for your system.
Related on Fire It
Casual-dining FAQs
- Fire It focuses on ordering, waitlist basics, and information calls. Reservation calls are transferred to the host stand or your reservation system per your routing rules — we do not fake reservation writes.