Fast casual / rush-hour

Your lunch line stops walking out.

Fire It is designed to answer incoming lines at noon and quote pickup windows from your actual queue depth. It also protects the kitchen with soft and hard concurrency caps you control.

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Concurrent lines · 12:04 pm

Six lines, one agent, honest ETAs.

Fire It's concurrent capacity is designed and configured per location. It is not a blanket promise — see the concurrent-call-handling page for exactly how it's tuned.

How the call goes

End-to-end workflow

  1. 01Answer without ringing

    Every inbound line is picked up — no lost hold queue during peak.

  2. 02Quote from live queue

    Pickup windows come from your actual prep depth, not a static number.

  3. 03Enforce sold-outs

    Items and modifiers marked 86'd disappear immediately from what the agent offers.

  4. 04Cap for kitchen safety

    Soft caps stretch the ETA; hard caps offer voicemail or callback instead of over-promising.

Good fit if

Where Fire It actually helps

  • A meaningful share of your lunch orders are phone-in.
  • Your kitchen has a real throughput ceiling you want protected.
  • You want honest ETAs that adjust with the line.
  • You want a clean phone log for every rush hour, not guesses.
Honest limits

What we don't claim

  • Blanket concurrent-call SLAs aren't something we promise.
  • POS write-through depends on a certified integration for your system.
  • Payment on the phone requires a payment integration configured per location.
Keep going

Related on Fire It

Frequently asked

Fast-casual FAQs

Fire It is designed for concurrent calls per location. Actual capacity depends on how your line is configured with your voice provider. We tune it during onboarding rather than promising a blanket SLA.