The confirmation that actually matters happens on the call, not after it. Fire It reads the full order back and gets a verbal yes before anything is submitted.
Fire It's launch order flow is entirely on-call: the agent takes the complete order, reads it back in full — quantities, sizes, modifiers, pickup or delivery details, total, and estimated ready time when available — and the caller confirms verbally. Only then does Fire It submit the authoritative order, exactly once, and it appears immediately in the restaurant's dashboard and order queue. SMS confirmation is not available at launch and is not required for order completion; it is a possible future option.
A text sent after the call is one more step between the caller and a correct order — and one more place for a mismatch to hide. Fire It instead confirms while the caller is still on the line: read back the order, get an explicit yes, then submit once. There's no window where a caller has hung up unsure of what they ordered, and no delay waiting on a message that may or may not arrive.
The caller hears the complete order and confirms it out loud before Fire It submits anything. The restaurant then sees the confirmed order immediately in its dashboard and order queue.
SMS confirmation is disabled at launch and is not required to complete an order — verbal confirmation on the call is the authoritative step. SMS may become an optional, future capability, but Fire It does not promise a timeline, pricing, or provider for it, and it will never replace the on-call verbal confirmation as the mechanism that submits an order.
The confirmation that actually matters is the one the caller gives while they're still on the line. Fire It reads the full order back — items, modifiers, pickup or delivery details, total, and an estimated ready time when the kitchen queue can supply one — and waits for an explicit verbal yes before submitting anything. That's not a courtesy step; it's the invariant that guarantees the order the restaurant sees is exactly the order the caller agreed to, submitted exactly once.
The read-back script is built to cover the fields that actually create disputes if they're wrong, and nothing more.
SMS confirmation is disabled at launch and is not required to complete an order — verbal confirmation on the call is the authoritative step, and it's what triggers submission to the restaurant's dashboard and order queue. SMS may become an optional, future capability, but Fire It does not promise a timeline, pricing, or provider for it.
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