Use case

Honest pricing math for a restaurant AI phone agent.

How AI phone agents are priced, what drives cost, and how to compare a monthly plan against a part-time hire — without the vendor-benchmark theater.

The short answer

AI phone agents for restaurants are usually priced per plan (with call minutes included) plus overage minutes. Fire It's public plans start at $399/mo (Answer), $799/mo (Order), and $1,199/mo (Fire It Pro), with Enterprise custom. The right comparison is against the marginal cost of the calls you're missing today, not against a hypothetical minimum wage.

Updated By Corey Mack — Founder, Fire It

What drives cost, honestly

AI phone agent pricing is not usually per-call. It's per-plan with a minute cap, because the underlying voice, ASR, and LLM costs are per-minute. If a vendor advertises per-call pricing without a minute assumption, ask what happens on a 12-minute catering call.

  • Included minutes — how much talk time your plan includes.
  • Concurrency — how many simultaneous calls the plan supports.
  • Menu complexity — bigger menus require more setup time (not runtime cost).
  • Optional add-ons — text confirmations, extra numbers, extra locations.

How to compare against a hire

The frame that actually matters is: how many additional captured orders per month does the plan need to pay for itself, at your average ticket and food-cost percentage? Our ROI calculator makes this math visible — no invented conversion rates, no benchmark handwaving.

Fire It's plans, in one paragraph

Answer is our floor: pickup calls, catering leads, and hours checks. Order adds the full structured phone-ordering system with server-side pricing and the internal queue. Fire It Pro adds multi-agent orchestration and higher concurrency for multi-location or high-volume operators. Enterprise is a custom plan for multi-brand groups.

Why plan boundaries are drawn where they are

Fire It's plans aren't sized by feature count — they're sized by the operational load that separates a single overflow line from a multi-location group. Answer is designed for a shop that wants pickup, hours, and catering intake with a single concurrency slot. Order adds the full structured ticket flow, internal queue, and server-side pricing at a concurrency level that fits a single high-volume kitchen. Fire It Pro is where multi-location groups live — higher concurrency, per-location scoping, and the reporting that owners of two-plus shops actually use.

  • Answer — pickup, hours, catering intake, single concurrency slot.
  • Order — full structured ordering, internal queue, server-side pricing.
  • Fire It Pro — higher concurrency, multi-location scoping, group reporting.
  • Enterprise — custom concurrency sizing and SSO for brand groups.

What overage minutes actually cover

Overage minutes are billed against the same per-minute unit the plan uses, at the rate published on your pricing page. They're not a punishment — they're the honest reflection of underlying voice, ASR, and LLM costs, which are all per-minute at the wholesale layer. If a competitor advertises unlimited minutes at a flat price, ask them what happens on a month with an unexpectedly long catering call rush. The economics don't stop existing because a marketing page hides them.

How to compare against a hire without hand-waving

The AI-versus-hire framing usually gets sold as a monthly-salary comparison. That framing hides shift-coverage economics, training time, and turnover cost. A fair comparison looks at the total cost of covering four peak evenings per week over a year — hourly wage times hours, plus payroll tax, plus training, plus the recruiting cost every time the seat turns. Plug your local numbers into the ROI calculator and compare to the plan cost. The answer varies by market; that's the point.

Good fit if

Where Fire It actually helps

  • You want plan-based pricing you can budget monthly.
  • You want to compare cost against captured orders, not against staff.
Honest limits

What we don't claim

  • Overage minutes are billed separately at published rates.
  • Enterprise pricing depends on scope and concurrency needs.
Questions we get

Straight answers

No, but there is a live demo tenant (Neon Slice Demo Kitchen) you can use without a payment method.

See the plan that fits your call volume

Compare Answer, Order, Fire It Pro, and Enterprise on the pricing page.