What drives cost, honestly
AI phone agent pricing is not usually per-call. It's per-plan with a minute cap, because the underlying voice, ASR, and LLM costs are per-minute. If a vendor advertises per-call pricing without a minute assumption, ask what happens on a 12-minute catering call.
- Included minutes — how much talk time your plan includes.
- Concurrency — how many simultaneous calls the plan supports.
- Menu complexity — bigger menus require more setup time (not runtime cost).
- Optional add-ons — text confirmations, extra numbers, extra locations.
